Frequently Asked Questions

Everything you need to know about shopping with Fella Hamilton.

What is the standard delivery timeframe for my order?

We aim to process all orders within 2-3 business days. Domestic shipping typically takes 3-7 business days, while regional areas may experience slightly longer wait times.

What is your return policy for online purchases?

We offer a 30-day return policy for change of mind on full-priced items. Items must be unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, earrings and hosiery cannot be returned.

How do I determine the correct size for me?

Each product page features a detailed 'Size Guide' button. We provide measurements based on Australian sizing standards to help you find the perfect fit for our tailored collections.

Do you offer international shipping?

Yes, Fella Hamilton ships to selected international destinations including New Zealand, the United Kingdom, and the USA. Shipping costs and delivery times are calculated at the checkout.

Can I return an online order to a physical store?

Absolutely. You can return your online purchase to any Fella Hamilton boutique for an exchange or a refund, provided you have your original tax invoice or order confirmation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Afterpay for convenient interest-free installments.